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Open your Privacy Policy details

Dragon Tiger, Genie Three Wishes and E-Sports Arena sit behind one account record, so this Privacy Policy explains what we collect when you open your account, enter the…

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CONTACT PATHS

Check privacy help channels

Privacy questions should reach the team that can read your account timeline, not a generic inbox.

Live chat privacy check Open live chat from the lobby footer between 09:00 and 23:00 WIB. Tell us the request is about privacy, and we will verify your account before discussing payment or device records.
Email privacy request Send formal access, correction or deletion requests to [email protected]. Include your account username, registered phone number and the payment rail involved, such as DANA or QRIS, so we can route it correctly.
Account page updates Use Account > Profile to check your phone number and basic details. Use Account > Security to change your password and review active sessions before asking support to remove older device records.
DATA CARE

Browse our privacy controls

A Privacy Policy is useful only if it matches daily operations. Our wallet team sees payment status, our support team sees conversation history, and our security checks read device and session signals.

Account data

We collect the details you provide during account opening and profile updates, including contact fields and security settings. Those records help us identify you when you ask for privacy access or correction.

Payment records

DANA, OVO, GoPay and QRIS activity creates transaction references, timestamps and status results. We use those records to reconcile your wallet, investigate failed attempts, and answer payment-related privacy questions.

Cookies and devices

Cookies help keep you signed in, remember language settings, and detect risky session changes. You can manage browser cookies through Settings > Privacy > Site data on most Android and iOS browsers.

Security checks

We monitor login time, device type and session changes to reduce account takeover risk. If a new device appears, support may ask extra questions before discussing wallet or profile details.

Retention approach

We keep account, payment and support records only for operational, security and legal needs. When records are no longer needed, we remove or reduce them according to internal retention schedules.

Request handling

You can ask us to access, correct or review personal data linked to your account. We verify identity first, then answer through email or chat depending on the sensitivity of the request.

Discover answers to privacy questions

These questions cover the privacy points we receive most often before and after account opening. The answers focus on what we collect, why we collect it, how payment records appear, and how you can contact us when something looks outdated or incorrect.

We collect the details you submit, such as account identifiers, contact fields, password security data and registration timestamps. We also record device and session signals so we can protect access and answer privacy requests accurately.

Yes. Payment activity may create references, status messages, timestamps and wallet-related records. We use those details to reconcile your balance, investigate failed payments, process support questions and maintain account records where local law permits.

Email [email protected] from the address linked to your account or contact live chat from inside the lobby. We will verify your identity before sharing account, payment or support data connected to you.

Start with Account > Profile for details you can update directly. If a field is locked for security reasons, contact support and provide your username plus verification details so we can review the correction request.

Cookies help keep your session active, remember basic preferences and detect unusual account access. You can clear or block cookies in your browser settings, but some account and security features may not work normally.

Only staff assigned to account, support, security or privacy handling can view messages needed for the request. We avoid wider internal access and use ticket history to keep your answer consistent across chat and email.

You can request deletion through [email protected]. We verify your identity, then assess what can be removed and what must be retained for account, payment, security or legal record needs.

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