Reference

Open Your Legal Terms Before the Lobby

Dragon Tiger, Rocket Crash and Mega Fishing access is tied to one account record, so our Legal page shows the rules before you enter the lobby.

Account termsWallet recordsCookie rulesSupport paths
lemacau Open Your Legal Terms Before the Lobby
CONTACT ROUTES

Check Legal Contact Paths Before Changes

Legal questions need a traceable path, so we keep account-related requests inside channels you can cite later.

Live chat Use live chat from the lobby footer between 10:00 and 02:00 WIB when you need a term explained before a withdrawal, payment check, or account-name update is actioned.
WhatsApp follow-up Send WhatsApp follow-ups only from the mobile number on your profile. We use that match to keep legal requests linked to your account and to avoid changes from unknown contacts.
Email record Choose email when your legal request includes receipts, screenshots, or a dispute timeline. Our support team can reply with a written record you can keep beside DANA, OVO, GoPay or QRIS proof.
DATA PRACTICE

Browse How Your Records Are Handled

Your legal record is more than a checkbox, so we separate account details, wallet receipts, device sessions and support messages.

Account identity

We keep your name, mobile number, email and account status together because legal requests must match one profile. If you ask for a change, support checks the request against the wallet name on file.

Payment evidence

DANA, OVO, GoPay and QRIS receipts are kept with time, amount and reference codes so we can trace who sent funds. A mismatch can delay withdrawal check until ownership is clear.

Cookies and sessions

Cookies help us recognise your device, keep the session connected, and reduce account mix-ups. You can clear browser cookies, but we may ask for another login check before wallet actions continue.

Record retention

We retain account and payment records for legal, security and dispute needs, then restrict or delete them when they are no longer required. Support can explain which record type applies to your request.

Security changes

Password resets, mobile-number changes and wallet-name corrections are treated as legal account changes, not casual edits. We may ask for a recent QRIS receipt or profile screenshot before updating access.

Correction path

To correct your details, go to Account > Profile, check the current name and mobile number, then contact support. We compare the request with payment records before applying any change.

Get Legal Answers Before Opening Account

Search questions about legal terms usually come up at the same moments: before account opening, before a first DANA transfer, after a device change, or when a wallet name does not match. We answer those points directly here so you know which rule applies, what proof we may ask for, and which channel to use before you continue in Indonesia.

The terms shown on the Legal page apply to your account, wallet records, login activity and support requests. By opening an account, you accept those rules for access where local law permits.

Access depends on local law because rules can vary by location and personal circumstances. We do not treat a completed form as approval if the law where you are does not allow access.

We keep profile details, login records, wallet references, payment receipts and support messages when they are needed for account ownership, withdrawals, disputes, security checks or retention duties tied to your account.

Yes, but a legal account change needs verification. Open Account > Profile, check the current details, then contact support through chat, WhatsApp or email with proof that matches your wallet record.

A matching wallet name helps us connect DANA, OVO, GoPay or QRIS records to the right account. If the names differ, support may pause a withdrawal while ownership is checked.

Cookies help link your browser session with your account, which reduces mistaken logins and supports security checks. Clearing cookies is allowed, but extra verification may be needed before sensitive wallet actions continue.

Do not continue using the account feature tied to that term. Contact support by email with the clause, your account email and any payment reference so we can respond with a written record.